Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 2–5 business days before shipping.

How long does shipping take?

• Cairo & Giza: 2–4 business days
• Other governorates in Egypt: 3–6 business days

Delivery times may vary during holidays or peak seasons.

How much does shipping cost?

Shipping fees are calculated at checkout based on your location.

Can I track my order?

Yes. Shipping updates may be provided via email, WhatsApp, SMS, or our shipping partner when available.

Can I cancel my order?

Orders can only be cancelled before production or shipping begins. Once production starts, cancellation requests cannot be accepted.

Do you offer returns or exchanges?

Yes, but only if:

• The product arrives damaged.
• The wrong item is received.
• There is a manufacturing defect.

Can I return a customized product?

Customized or personalized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from the approved order details.

Why does the product color look slightly different?

Colors may appear slightly different due to screen settings, lighting conditions, and photography.

Why might the product size vary slightly?

Product dimensions may vary by ±1 cm due to manufacturing and measuring processes.

Are the product photos exactly the same as the final product?

Product photos and mockups are intended to provide an accurate representation. Minor differences may occur during production and printing.

What payment methods do you accept?

We currently accept Cash on Delivery and any other payment methods displayed during checkout.

What should I do if I receive a damaged product?

Please contact us within 48 hours of receiving your order and provide clear photos of the issue.

Are Wivsy bags waterproof?

Please check each product description for material and water-resistance details, as features may vary between products.

Can the bags carry a laptop?

Laptop compatibility varies by model. Please review the product dimensions before placing your order.

How can I contact Wivsy?

Email: support@wivsystore.com
Website: wivsystore.com