At Wivsy, every order is carefully prepared to ensure the highest quality standards.
Estimated delivery times:
Please note that delivery times may vary during peak seasons, public holidays, or due to circumstances beyond our control.
Shipping fees are calculated at checkout based on your delivery location.
Once your order is shipped, you may receive shipping updates from Wivsy or our shipping partner through email, SMS, WhatsApp, or phone call.
Customers are responsible for providing accurate shipping information. Wivsy is not responsible for delays or additional shipping costs resulting from incorrect addresses provided by the customer.
While Wivsy works closely with shipping partners to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather conditions, public holidays, or circumstances beyond our control.
If a customer refuses delivery without a valid reason related to product damage, manufacturing defects, or shipping errors, Wivsy reserves the right to restrict future Cash on Delivery orders from that customer.
We accept returns only if:
To request a return, you must contact us within 48 hours of receiving your order and provide clear photos showing the issue.
Due to the nature of our products, we do not accept returns or exchanges for:
If your item is eligible for exchange, we will replace it with the same product or an equivalent item depending on stock availability.
Approved refunds will be processed through the original payment method or another agreed method within 7–14 business days after inspection and approval.
Wivsy reserves the right to refuse any return, exchange, or refund request that does not meet the conditions outlined in this policy.
Orders may be cancelled only before production or shipping begins. Once an order has entered production or has been shipped, cancellation requests cannot be accepted.
Product colors may vary slightly due to screen settings, lighting conditions, and photography. Such variations are not considered manufacturing defects and are not eligible for returns or refunds.
Product dimensions may vary by ±1 cm due to manufacturing and measuring processes.
Customers are responsible for reviewing product descriptions, dimensions, materials, and specifications before placing an order.
Normal wear and tear resulting from regular use is not considered a manufacturing defect and is not eligible for returns, exchanges, or refunds.
Customized, personalized, or made-to-order products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from the approved order details.
Digital previews and product mockups are intended to provide an approximate representation of the final product. Minor differences between digital previews and the final printed product may occur and do not constitute defects.
Customers are encouraged to inspect their order upon delivery and report any issues within 48 hours of receipt.
Any approved return must be unused, unwashed, free from damage, and returned in its original packaging with all included accessories and tags.
By placing an order on Wivsy, the customer acknowledges that they have read, understood, and agreed to this Shipping & Returns Policy.
If you have any questions regarding shipping, returns, or exchanges, please contact us: